Q: Where is JYH Essentials located? A: Our company is located in Taizhou, China.

Q: What kind of products do you sell on your website? A: We sell a wide range of baby products, including baby bathtubs, bottles, pacifiers, breast pumps, and pillows.

Q: Do you offer international shipping? A: Yes, we offer international shipping to customers in the United States.

Q: How long does it take to receive my order? A: Our shipping options include express delivery with a delivery time of 7-10 days and special shipping with a delivery time of 10-15 days.

Q: What is your return policy? A: We offer a 15-day return policy. You can return your item for any reason within 15 days of receiving it, and we will provide you with a full refund.

Q: How do I initiate a return? A: To initiate a return, please contact us through our contact us page. Our customer service team will assist you with the return process and provide you with the necessary information.

Q: How can I contact you if I have any questions or concerns? A: You can contact us through our contact us page. We will get back to you as soon as possible.

Q: Can I track my order? A: Yes, we provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped.

Q: Do you offer any discounts or promotions? A: Yes, we occasionally offer discounts and promotions on our website. You can sign up for our email newsletter to be notified of any upcoming sales or promotions.

Q: Are your products safe for babies? A: Yes, all of our products are made with high-quality materials that are safe for babies. We take product safety very seriously and only offer items that meet or exceed safety standards.

Q: Do you offer wholesale or bulk ordering? A: Yes, we offer wholesale and bulk ordering for select products. Please contact us through our contact us page for more information.

Q: What payment methods do you accept? A: We accept a variety of payment methods, including credit/debit cards and PayPal.

Q: How can I cancel my order? A: If you need to cancel your order, please contact us as soon as possible through our contact us page. If your order has not shipped yet, we can cancel it and provide you with a full refund. If your order has already shipped, you will need to initiate a return once you receive the item.